A plain-language refund policy
Paid for Scan.now but did not use the paid service? We will refund the charge.
Unused service is refundable
Targa Limited will refund a Scan.now subscription charge when no paid feature has been used during the billing period covered by that charge. This applies to a first payment and to a renewal payment.
What counts as using the paid service
The paid service has been used if, after the charge, the account completes a full-site audit; runs a Premium deep, bulk, authenticated-page or local-folder LLM key scan; opens Premium-only LLM key location details; downloads a Premium report; or receives a scheduled Premium monitoring report. Signing in, opening the dashboard, viewing the free YES or NO LLM result, or cancelling without using a paid feature does not count as use.
How to request a refund
Use the contact form from the email address on the Scan.now account and choose Billing or refund. Include the approximate payment date. Do not send card details. We will check paid-feature usage, reply within three working days, and send any approved refund to the original payment method through Stripe.
After paid use
Once a paid feature has been used during that billing period, the charge is non-refundable except where applicable law requires otherwise. Cancelling stops the next renewal and leaves Premium access active until the end of the already-paid period.
Who provides the service
Scan.now is operated by Targa Limited. Billing and refund questions can be sent through the contact form or to [email protected].
